Warranty and Support

Warranty includes

The warranty covers manufacturing defects and functional failures arising under normal and intended use, including:

  • Power-on failures not caused by external electrical issues
  • Display or touch malfunction due to internal component failure
  • Camera, microphone, or speaker malfunction under normal operating conditions
  • Software issues related to the factory-installed operating system

Warranty support includes repair or replacement of defective parts, at GYOASH’s discretion, after technical verification.

Warranty excludes

Warranty will not apply in the following cases:

  • Physical damage, cracked panels, broken glass, or impact damage
  • Liquid ingress, moisture exposure, or corrosion
  • Damage caused by voltage fluctuation, improper earthing, or unstable power supply
  • Installation or repair performed by unauthorized personnel
  • Use of non-approved accessories, adapters, or third-party software
  • Serial number missing, altered, or tampered
  • Damage caused by misuse, negligence, or accidents

Final determination of warranty eligibility will be made by GYOASH technical team after inspection or remote diagnosis.

Out-of-Warranty & Paid Service

If the product is:

• Out of warranty period, or
• Found ineligible for warranty due to the above conditions GYOASH will offer paid repair and maintenance services. Applicable service charges and spare part costs will be communicated after initial diagnosis and before any repair work begins.

Self-Troubleshooting Guide (Try Before Raising a Ticket)

Before raising a service request, customers are required to perform the following basic checks. In many cases, issues are resolved without service intervention.

Service Coverage & Warranty

  • Service requests are handled as per product warranty terms and applicable AMC agreements
  • Out-of-warranty cases may attract inspection or service charges, which will be communicated in advance
  • Warranty validation is done using the product serial number and invoice details

Basic Checks (DOs)

Please try all applicable steps:

  1. Restart the panel

    • Power off the device completely

    • Switch off the main power supply

    • Wait 2 minutes and power on again

  2. Check power source

    • Connect to a different wall socket

    • Avoid extension cords or spike guards temporarily

    • Ensure proper earthing is available

  3. Verify cable connections

    • Reconnect HDMI / Type-C / OPS cables firmly

    • Remove and reconnect OPS module (if applicable)

  4. Test with alternate input

    • Try a different laptop or input source

    • Check if the issue persists across inputs

  5. Software reset

    • Restart Android system

    • Restore factory settings (only if accessible and data is backed up)

What NOT to Do (DON’Ts)

To avoid damage and warranty rejection:

  • Do not open the panel or remove back covers

  • Do not attempt self-repair or local technician repair

  • Do not apply pressure on the display surface

  • Do not clean the screen with liquid chemicals or sprays

  • Do not continue usage if burning smell, sparks, or smoke are observed

Any of the above actions may void the warranty immediately.

Product Support & Service Assistance

Raise a Service Ticket

At Gyoash Technologies, we provide structured and responsive product support to ensure uninterrupted operation of our solutions.
Customers can raise a service ticket using the form below for installation support, warranty service, troubleshooting, or technical assistance.

To enable faster diagnosis and resolution, complete and accurate information is mandatory while submitting a service request.

When to Raise a Service Ticket

You may raise a ticket for:

  • Product malfunction or performance issues
  • Installation or configuration support
  • Warranty or service-related assistance
  • Hardware or software troubleshooting
  • Display, touch, connectivity, or power-related issues

For non-service queries (sales, demos, or general enquiries), please use the Contact Us page.

Important Notes

  • Ensure correct serial number entry; incorrect details may delay service
  • Upload clear images and videos for faster diagnosis
  • Do not raise duplicate tickets for the same issue
  • Physical damage, mishandling, or unauthorized modifications may void warranty

Basic Checks (DOs)

Please try all applicable steps:

Restart the panel

◦ Power off the device completely
◦ Switch off the main power supply
◦ Wait 2 minutes and power on again

Check power source

◦ Connect to a different wall socket
◦ Avoid extension cords or spike guards temporarily
◦ Ensure proper earthing is available

Verify cable connections

◦ Reconnect HDMI / Type-C / OPS cables firmly
◦ Remove and reconnect OPS module (if applicable)

Test with alternate input

◦ Try a different laptop or input source
◦ Check if the issue persists across inputs

Software reset

◦ Restart Android system
◦ Restore factory settings (only if accessible and data is backed up)

What NOT to Do (DON’Ts)

To avoid damage and warranty rejection:

Any of the above actions may void the warranty immediately.

Do not open the panel or remove back covers

Do not attempt self-repair or local technician repair

Do not apply pressure on the display surface

Do not clean the screen with liquid chemicals or sprays

Do not continue usage if burning smell, sparks, or smoke are observed

FAQ's

When to Raise a Service Ticket

Please raise a service ticket only if:

  • The issue persists after completing the troubleshooting steps above

  • You are ready to upload clear images and a short video of the issue

  • You have the product serial number available (mandatory for warranty support)

Once submitted, our support team will review the request and contact you within 24–48 working hours.

Possible Symptoms

  • Panel does not power on

  • Power indicator light is off

  • No response after pressing power button

  • Screen remains completely black

Step-by-Step Troubleshooting (DO THIS IN ORDER)

  1. Check Main Power Supply

    • Ensure wall socket is switched ON

    • Try a different wall socket

    • Avoid extension cords or spike guards temporarily

  2. Check Power Cable

    • Ensure power cable is firmly connected to the panel

    • Inspect cable for cuts or damage

    • Try another compatible power cable if available

  3. Power Reset

    • Switch OFF the panel

    • Turn OFF the main power supply

    • Wait 2–3 minutes

    • Switch ON power supply and panel again

  4. Check Power Indicator

    • Observe if standby light turns ON (red/blue depending on model)

  5. External Power Conditions

    • Confirm proper earthing

    • Ensure no recent voltage fluctuation or electrical work at site

Important Warnings (No Power)

  • Do not open the panel or rear cover

  • Do not connect to generators or unstable power sources

  • Do not attempt internal fuse replacement

Power issues caused by electrical faults or voltage damage are not covered under warranty.

Possible Symptoms

  • Touch not responding at all

  • Touch works intermittently

  • Touch offset or inaccurate

  • Multi-touch not working

Step-by-Step Troubleshooting

  1. Check Input Source

    • Ensure the panel is on the correct input source

    • If using OPS or PC, ensure USB touch cable is connected

  2. Restart the Panel

    • Power OFF the panel completely

    • Wait 2 minutes and restart

  3. Clean the Screen

    • Use dry microfiber cloth only

    • Remove dust, oil, or fingerprints

  4. Remove External Interference

    • Remove gloves, rings, or stylus

    • Ensure no object is touching screen edges

  5. Touch Calibration (If Available)

    • Open touch calibration from settings

    • Complete calibration as instructed

  6. Test with Alternate Source

    • Test touch using built-in Android OS

    • Disconnect external PC to isolate issue

Important Warnings (Touch)

  • Do not use sharp objects or hard stylus

  • Do not press hard on the display

  • Do not clean with water or liquid cleaners

Touch damage due to physical pressure or misuse is not covered under warranty.

Possible Symptoms

  • No display but panel is powered ON

  • Horizontal or vertical lines on screen

  • Flickering or distorted image

  • Partial display or color issues

Step-by-Step Troubleshooting

  1. Check Input Source

    • Verify correct input (HDMI / Type-C / OPS)

    • Switch between inputs and observe display

  2. Check Video Cable

    • Reconnect HDMI / Type-C cable

    • Try a different cable

    • Avoid long or low-quality cables

  3. Test with Another Device

    • Connect another laptop or media device

    • Check if issue persists

  4. Restart Panel

    • Power OFF panel

    • Switch OFF power supply

    • Restart after 2 minutes

  5. Display Settings Reset

    • Reset display settings to default

    • Disable external resolution scaling if connected to PC

Important Warnings (Display)

  • Do not press or tap hard on screen

  • Do not mount or unmount panel yourself

  • Do not continue usage if screen shows cracks or bleeding

Physical panel damage or pressure marks void warranty immediately.

Raise a ticket only if:

  • The issue persists after completing the steps above

  • You are able to upload:

    • Clear images of the panel

    • A short video clearly showing the issue

  • You have the serial number available (mandatory for warranty)

Incomplete or incorrect information may delay resolution.

GYOASH reserves the right to:

  • Verify warranty eligibility

  • Reject claims arising from misuse or unauthorized handling

  • Offer paid service where warranty conditions are not met



Important Note (Strong but Necessary)

Raising a service ticket without following the troubleshooting steps or providing complete information may result in delay or rejection of the request.

Warranty Coverage

GYOASH interactive flat panels and associated products are covered under a limited manufacturer warranty, subject to the terms outlined below.

RAISE A TICKET